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COMMUNICATIONS
3CX Platinum Partner
Comprehensive telecommunications solutions
CHANNELS
Benefits we provide
for your company
ATTENTION
24/7/365
We answer our customers at all hours, every day of the year.
CUSTOMIZE YOUR ATTENTION
Real and close conversations, according to each client´s profile.
INSTANT SERVICE
No more waiting!
Responses according to the immediacy of today´s time.
CHAT WITHOUT
LIMITS
Send photos, audio messages, documents and more through your customer´s preferred channel!
30% REDUCED COSTS
Save money and customer service costs! Technology for your benefit.
FLUENCY
AND CLOSENESS
Solutions designed for companies with high volumes of interactions.
CX OPTIMIZATION
COMMUNICATIONS
CHANNELS
The most agile and efficient messaging APP in the world
Assisted navigation and conversion optimization of your site users
30%
cost reduction in customer service.
80%
of web, telephone or social media inquiries are frequently asked questions.
75%
of people get frustrated when they have to wait on the phone
Customer service bot
AUTOMATE ANSWERS TO REPETITIVE QUERIES
Aanswer inquiries promptly, automatically and in a personalized way.
Information about branches
and schedules.
Information on active promotions.
Special events.
CONSULT THE COMPANY'S DATABASE
Answer your customers inquiries about products, order status and account statements in real time.
Availability of models and
stock.
Doubts about shipments and payments status,
Other database queries.
HANDOVER TO HUMAN AGENTS
You will be able to integrate this tool with your other conversation platforms without obstacles.
Direct sales and opportunites detection.
Complex consultation evacuation.
Premium customer care.
40%
of consumers prefer to use messaging apps to engage with brands
94%
of smartphone users have WhatsApp installed on their cellphone and 92% of users have Facebook.
75%
of customers expect a response from brands within 5 minutes. The average is 12h 10 min.
Bot for sales and marketing
CREATE INNOVATIVE ACTIONS
Increse your sales.
Update your clients´data
and validate accounts.
Implement actions like raffles, trivias, and activities at fairs and events.
SEND CUSTOMIZED CAMPAIGNS
Special greetings.
Spread products,
services and promotions.
Start processes of
automatic sales and
massive actions
IMPROVE YOUR SALES AND CAMPAIGNS
Personalized sales.
Communicate launches
and companies´news.
Detect interest and
introduce sellers
when the client is
showing interest.
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