PERSONALIZED ATTENTION

Omnichannel and Centralization

Integrated CRM tools
to provide excellent experiences.

UP TO 4 VIEWS

Serve simultaneously
the different messaging and service channels of your company.

ROLES AND CONTROL

Create roles with hierarchies and permissions to efficiently manage operations and supervision.

CONTACT MANAGEMENT

Organize different inboxes and customize them according to query topic, customer status, and more!

ATTENTION SURVEYS

Evaluate the performance of your agents to guarantee and optimize care and service constantly.

RICH MEDIA FORMATS

Receive and send texts with images, videos and links. Enriched content to add value.

Do you want to start exploring the platform?

Request Free Demo

REAL TIME STATISTICS

Incoming and ending conversations by date and inboxes.

Conversations in real time.

Waiting time, by inbox and date.

The performance of your agents minute by minute

CONTACT MANAGER

Manage your clients

and your personalized conversations

View and edit contacts.
Take notes of the interaction.
Search for conversations by date and channel.
Resume conversations.
Switch conversation from Bot mode to Agent mode andvice versa.
Conversation information.

In action:

Agent App

Native Android and IOS app,
agents can answer queries from anywhere.

Conacto

CX OPTIMIZATION