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COMMUNICATIONS
3CX Platinum Partner
Comprehensive telecommunications solutions
CHANNELS
WhatsApp
Business:
infinite possibilities
on the most
popular channel
WhatsApp is a fast, simple and reliable way to send messages to anyone in the world.
STORY GOES HERE
2,000M
million monthly users
500M
millions of people use WhatsApp every day
68%
of its users believe that it is the easiest way to connect with companies
65B
billions of messages
sent each day through WhatsApp
80%
of messages
are open within the
first 5 minutes
After interacting with customers through WhatsApp, how do you turn conversations into sales?
Transform conversations into purchases and fans into customers
with WhatsApp.
We are WhatsApp
official providers
Now you can use your WhatsApp API
safely and reliably .
-
Official certification foryour company´s number.
-
Reliable communication through API, to avoid Spam blocking and identity forgery.
-
Use of landlines and mobile numbers.
-
Outgoing HSM messages to clients (High Structured Messages).
-
It does not require an exclusive mobile with a connection .
-
Everyone from your team can respond simultaneously through the same account. You can otro transfer chats to a human agent if applicable.
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AVOID A WRONG SEGMENT
Unify the information
Say goodbye to personal WhatsApp and supervise each conversation in a professional way.
With our agent module, several people can use the same WhatsApp account.
Integrate your CRM platform to have a global vision of what is happening with your customer service team.
IMMEDIATE ASSISTANCE CHATBOTS
Speed is key
Provides automated customer support so that your customers have an answer to their queries permanently.
Creates interaction workflows with chatbots to which you can apply AI.
Transfer your processes to your chatbot and save time, resources and money!
HUMAN AND AI MIX
Incorporate human agents
in key moments
Automate communication with your customers when possible and enable the option
let agents take charge when personalized attention is required.
Combine our chatbot solution with our agent platform .
BE OMNICHANNEL ,
More fluent conversations
Serve all channels
comprehensively.
You can connect and combine WhatsApp
with other channels to provide a homogeneous experience.
INTEGRATIONS
Combine your favorite tools
Equip your agents with a single platform that integrates the information from your CRM, ticketing system
and e-commerce.
Keeping track of the chat history in one place, so they can provide a faster personalized customer experience.
COMPLEX FLOWS
Transactions on every
channels
Apply security in WhatsApp to access sensitive information. Simplify complex processes and reduce costs.
Increase satisfaction and improve your Customer Experience CX!
REDUCED WAINTING TIME
Refer phone inquiries
to WhatsApp
Forward phone calls from your contact center´s IVR to the company's WhatsApp Business account.
Free up phone traffic, saving resources and money.
OUTGOING MESSAGES
Schedule personalized campaigns and send individual messages
Send personalized messages and notifications with reminders, order status notifications or any notification you want to make.
Segment your audience, upload your contacts to the platform and send campaigns at scale, as well as individual messages through agents.
SURVEYS
Get data driven
Reduce the process of obtaining and collecting data with surveys using WhatsApp.
It's possible:
-
Feed Google Sheets or CRM spreadsheets.
-
Collect audios with customer´s feedback.
-
Speech to text and audio analysis using AI .
MEASURE
For continuous improvement
Monitoring your interactions´results will help you discover their needs.
When you measure you move foward!
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Know the benefits
of this channel:
BOOST YOUR SALES AND
POWER CONVERSIONS
Consumers expect immediate responses 24 hours a day, 365 days a year. Interact with them in real time, anytime.
IMPROVE CLIENT´S
SATISFACTION
Responding quickly is a competitive advantage. Automations reduce waiting times, resolution times and optimize productivity.
QUALIFY
LEADS
Collect valuable customer information and design conversion flowsto drive efficiency and profitability.
ENCOURAGE
OMNICANALITY
Solve customer's need within the same platform. You will be able to answer more questions and speed up the process in the purchase decision.
GENERATE
GREATER COMMITMENT
Increase the number of followers, comments, and reactions by running message-driven campaigns with giveaways and promotions.
Conacto
Start exploiting the potential of WhatsApp in your business!
Leave us your message and our experts they will contact you .
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