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COMMUNICATIONS
3CX Platinum Partner
Comprehensive telecommunications solutions
CHANNELS
The center of
Contact
smart cloud
We advise and implement
projects around the world
ALLIES FOR SUCCESS
Industry Leading Cloud Contact Center Software
We are Five9 partners to empower your organization by building, implementing and supporting a complete and easy-to-use cloud contact center solution.
OMNICHANNEL CONTACT CENTER
A comprehensive tool
Five9 provides everything you need to run an inbound, outbound, or mixed omnichannel contact center.
Includes interactive voice response (IVR), real-time and historical reports and dashboards, telephony, workforce management, quality monitoring, CRM integrations, and more!
A REAL COMMITMENT
Contact centers of excellence
Five9 is driven by a passion to transform contact centers into centers of excellence .
It is implemented with customer participation , along with a deep understanding of the cost and complexity involved in running a contact center.
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Why Five9?
Five9 aims to surpass itself day by day, seeking to reach 99.999% or "five nines", Inspired by this commitment, the name of the solution is born.
"Five nines" is the standard for emergency response systems . It has the best redundant equipment in its class, with certified data center facilities and IT professionals working 24 hours a day, 7 days a week .
Benefit from guaranteed uptime , crystal-clear voice, and the strictest security levels.
GUARANTEED EXCELLENCE
Efficiency and productivity
for better CX
Five9 call center software enables agents to be more effective in managing customer interactions - offering a better service experience or selling more.
DIALERS
Smart
Smart dialers give agents more time with the live customer.
ROUTING
Omnichannel
Intelligent omnichannel routing connects customers to the right agent.
PROFILE
the client's
The on-screen customer profile puts the information at the agent's fingertips to personalize the service.
INTEGRATION
CRM
Everything is automatically recorded in your CRM
to report everything that happens with your agents.
AUTOMATIC DISTRIBUTION OF CONTACTS
Intelligently route contacts
Five9 Genius, the intelligent cloud contact center, intelligently routes omnichannel interactions.
Contact centers handle interactions through multiple contact channels, both voice and digital.
Contacto
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