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COMMUNICATIONS
3CX Platinum Partner
Comprehensive telecommunications solutions
CHANNELS
Get involved and stay committed to your clients
directly on your website!
STORY GOES HERE
45%
visitors prefer live chat over other channels
2"
is the average response time on sites with webchat
x3
increased conversations are reported by sites with webchat plu-ins
-70%
human agents query reduction
thanks to conversational technology
+ 10%
is the average ticket value increase on online stores
with live chat
70%
users want real-time information on the status of their orders
Más info
Turn your web visits
into customers!
Automate customer service on your website and turn the sessions into real experiences.
Agility is our differentiator!
Discover a comprehensive platform and launch your conversational chatbot without coding and without complications.
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CHATBOTS
INTELLIGENT CUSTOMER SUPPORT
Provide automated support to customers browsing your website.
By embedding chatbots with AI to your site, you can direct conversations towards your conversion funnel and boost your business growth.
VALUABLE INFORMATION
Collect phone numbers and email adresses from your website
Let your customers easily share their contact info when they visit your website.
Provide an integrated experience through your different communication channels.
BRAND IDENTITY
Customize your chat to
matches your branding
Customize your webchat with your brand´s look & feel and add your identity to the conversations.
Provide an omnichannel experience to users and customers.
AGENTS MODULE
Boost your E-Commerce
with your customer support team
Conversations can start automatically and then escalate to a human representative .
Organize conversations in customized service trays.
INTEGRATIONS
With your favorite business tools
Provide your agents with a single platform that extracts information from your CRM, ticketing and e-commerce interfaces.
Keep track of chat history in one place, so that agents can provide a faster and more personalized customer experience
REPORTS AND STATISTICS
Measure your results
Monitor the performance of your webchat conversations.
Interaction statistics can show: the volume of conversations, their variations, average time of duration, response time, new users, performance per agent and more!
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ASSISTED NAVIGATION
Presale
Evacuate doubts, assist with the location and availability of products, indicate payment methods, communicate discounts and promotions.
Answer all inquiries
instantly !
REDUCE ABANDONMENT RATES
Drive conversions
Having a Customer Service "claser" specialized in solving all kinds of queries can reduce cart abandonment. You can triple the conversion rate.
INTEGRATED INFORMATION
recommendations
Human or virtual assistants have the information from the systems to be able to assertively recommend to users.
Refer products according to various filters such as: product type, size, color and style.
ROUTE AND LAST MILE WITHOUT ANXIETY
After-sales
Reporting on the status of an order is key to calming anxieties and reaffirming trust in the brand. Once the payment is received, the company has an obligation to the customer. Meeting expectations is key!
Know the benefits
of this channel:
BOOST YOUR SALES AND
POWER CONVERSIONS
Consumers expect immediate responses 24 hours a day, 365 days a year. Interact with them in real time, anytime.
IMPROVE CLIENT´S SATISFACTION
Responding quickly is a competitive advantage. Automations reduce waiting times, resolution times and optimize productivity
QUALIFY
LEADS
Collect valuable customer information and design conversion flows to drive efficiency and profitability.
ENCOURAGE
OMNICANALITY
Solve customer's need within the same platform. You will be able to answer more questions and speed up the process in the purchase decision.
GENERATE
GREATER COMMITMENT
Increase the number of followers, comments, and reactions by running message-driven campaigns with giveaways and promotions.
Contacto
We can help you with
your business needs!
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