COMMUNICATIONS
3CX Platinum Partner
Comprehensive telecommunications solutions
CHANNELS
WE EMPOWER ALL INDUSTRIES TEAMS
With wittybots, Marketing and IT professionals
collaborate for a common goal:
comply with the omnichannel strategy of the company
to provide excellent customer service.
Manage all your Customer Service
channels
in the same tool.
Companies and organizations can manage responses in the main messaging channels, integrating systems and processes for friction-less experiences among different channels.
Wittysuite is one of the most powerful and flexible tools to build the CX adapted to your company's needs.
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The best of AI chatbots & human agents together!
CUSTOM CHATBOTS
Design and manage interactions
Autonomy and flexibility
Simple rule creation, supports large flows to create powerful processes
Statistics and reports of interactions
Creation of measurable campaigns through
performance reports
Flags Behavior
OMNI-CHANNEL SOLVED
Human attention
Receive and reply to messages on a single platform .
Ability to manage customer information with our CRM tools or integrated into your company's systems.
Automatic assignment of contacts by customizable service inboxes.
4 conversation views to answer different channels simultaneously.
Role distribution and management control of agents and supervisors.
Real-time interaction statistics.
Available in desktop and native Android and IOS apps.
HOW DOES IT WORK?
Many needs,
single tool
INTEGRATIONS
That adapt to your company
Wittybots connects with the existing technologies in your company, so your business and processes work in a unified way.
ARTIFICIAL INTELLIGENCE
At your service
Wittybots works with AI to analyze large amounts of data, understand and classify intentions or feelings, generate advanced reports, make predictions or suggestions.
It is possible to connect external services of the most powerful engines.
OMNI-CHANNEL SOLVED
Human attention
Outgoing messages that guarantee quality experiences .
More than 2 billion users around the globe connect with their customers through WhatsApp. The platform has demanding quality standards when sending a campaign. From Wittysend you can carry out the process of writing, approval and delivery of messages by the platform in real time.
SMS does not depend on an internet connection. It is a not very much exploited channel little that has great open rates. Undoubtedly another channel to enhance your communications and make sure that your messages are received!
"The chatbot has had good feedback from brokers and suppliers, now they feel more connected with us and get answers instantly."